Privacy Policy

1. Who We Are

The Flat Line Co. Inc. ("Flat Line Co.," "we," "our," or "us") is a corporation incorporated under the laws of Ontario, Canada. Our principal place of business is 5001 Dunning Rd, Ottawa, Ontario, K4B 1J1.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, shipping and billing address.
• Order information: products purchased, order history, payment method type (we do not store full payment card numbers).
• Account information: if you create an account, your username and password (stored hashed).
• Technical information: IP address, browser type, device type, pages visited, and referral source — collected automatically via cookies and analytics tools.
• Communications: messages you send us via email or contact forms.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and handling returns.
• Communicate with you about your order status, account, or inquiries.
• Improve our website, products, and customer experience.
• Send you marketing emails if you have opted in (you may unsubscribe at any time).
• Comply with legal obligations, including tax reporting (Ontario HST).
• Detect and prevent fraud or unauthorized activity.

4. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers: payment processors, shipping carriers, email service providers, and analytics platforms acting on our behalf under data processing agreements.
• Legal authorities: if required by law, regulation, or court order.
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate our website and understand how visitors use it. See our Cookie Policy for details and your opt-out options.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by law (e.g., CRA requires retention of financial records for a minimum of six years).

7. Your Rights

Under PIPEDA you have the right to:

• Know what personal information we hold about you.
• Request access to your personal information.
• Request correction of inaccurate information.
• Withdraw consent to certain uses (subject to legal or contractual restrictions).
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at contact@flatlinecompany.ca.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance.

10. Contact Us

Questions or concerns about this Privacy Policy?
Email: contact@flatlinecompany.ca
Mail: The Flat Line Co. Inc., 5001 Dunning Rd, Ottawa ON K4B 1J1, Canada